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Better Business Bureau
 

Charter Communications Has Mission to Provide Customer Value

Charter Communications Technology 

Headquartered in St. Louis, MO, Charter Communications was founded in 1993. It is a Fortune 500 company and trades on the NASDAQ under the symbol CHTR. It is the fourth largest cable operator in the U.S. with nearly 17,000 employees and provides multiple services that include television, Internet and phone to approximately 5.2 million people in 25 states.  

Charter Communications takes pride in providing top-notch customer service. It has taken diligent steps to raise the number of customer care employees; it has improved the technology in these customer call centers; and it has focused on creating a stellar training program. All of these upgrades have led to quicker customer response time. Technical support is offered to customers on all of its products 24 hours per day, seven days per week.

To use the Internet service, customers will need a personal computer, an Ethernet network interface, and a modem and operating system that meets Charter’s requirements. For digital TV service, digital receivers are installed and choices include a standard, high definition (HD), and high definition digital video recorder (HD/DVR).  For phones, typically, only a telephone modem or Multimedia Terminal Adapter (MTA) is needed. The MTA connects the cable with the phone line.

Consumer benefits include:

  • Advanced video services (e.g., high-definition programming and DVR service)
  • 24-hour choice of 10,000 on-demand movies and shows
  • 20 Mbps Internet connection speeds
  • 100 Mbps downstream; and 5 Mbps upstream (available in most areas)
  • Security against online threats 

In addition to a host of residential services and packages, Charter Communications also supports its business community – large and small. Services include, but are not limited to: Fiber Internet, data networking, high capacity phone service, business TV, music and more.  

There is a choice of cost-saving bundling service packages available. Popular bundling selections include: Select, Siilver and Gold. Special offers and promotions may also apply. Residential and business bundling services range from $29.99 to $69.99. No contract is needed and free modems are provided as well. The select is the most popular offer; the silver provides an ideal value on premiums and the gold package offers the greatest savings. All provide fast Internet services, unlimited calling and the ability to access more than 10,000 On-Demand choices. This includes HD and 3D-movies.

However, if a residential or business customer does not like what is being offered in a pre-packaged bundle, it’s no problem. Customization is easy and customer service will work with you to determine the best possible package for your residential or business needs.

Charter Communications works tirelessly to provide its customers with the latest innovations when it comes to connectivity, entertainment and overall communication services.